Privacy Policy

This policy applies to visitors to the RangerOS website, people who contact Yuma IT about RangerOS, and authorised users of the RangerOS SaaS platform.

For customer workspaces, the customer organisation usually controls the records entered by its users. Yuma IT processes that information to provide RangerOS and related services.

The information we collect depends on how RangerOS is used. It may include contact details, account details, organisation names, job roles, invitations, permissions, billing or procurement details, support messages and product usage information.

RangerOS may also handle field and operational records entered by users, including patrols, sightings, incidents, tasks, safety checks, training records, assets, maintenance logs, fuel records, reports, photos, documents, notes, timestamps, audit history and location-related information.

Because RangerOS is built for ranger operations, customer data may include information about people, places, safety matters, environmental observations, culturally sensitive locations or other information that needs careful handling.

Customers and authorised users should only enter information they are permitted to record in RangerOS. They should configure access, exports and reporting workflows to match their internal governance and any cultural, privacy, grant or operational requirements.

Where AI-assisted reporting or drafting features are enabled, RangerOS may process selected customer records to generate draft narratives, summaries, checks or report content. These outputs are intended for review by authorised users before use.

We do not use customer workspace data to train public AI models unless a customer has expressly agreed to that in writing. If an AI service provider is used, we take steps designed to limit processing to providing the requested feature and to align processing location with RangerOS customer commitments where applicable.

We may share information with service providers who help us host, secure, monitor, support, communicate, analyse and operate RangerOS. These providers are only given the access needed to perform their services.

We may also share information when required by law, to protect RangerOS or users, as part of a business transfer, or with a customer's authorised administrators and users according to workspace permissions.

We use technical and organisational safeguards intended to protect RangerOS data, including access controls, logging, backups and infrastructure security practices. No online service can guarantee absolute security.

We retain information for as long as needed to provide RangerOS, support customers, meet legal or contractual requirements, resolve disputes, maintain backups and keep appropriate business records. Customer export and deletion requests are handled according to the relevant agreement and technical constraints.

If you use RangerOS through an organisation, contact your workspace administrator first to access, correct or delete information in that workspace. Administrators can manage many records and permissions directly.

You can also contact hello@yumait.com.au for privacy requests. We may need to verify your identity and may direct the request to the relevant customer organisation where it controls the data.

The RangerOS website and app may use cookies, local storage or similar technologies to keep sessions working, remember preferences, protect accounts, understand site performance and diagnose issues.

You can control some cookie settings through your browser, but disabling required storage may stop parts of RangerOS from working properly.

We may update this policy as RangerOS develops, as laws change, or as our services and providers change. The effective date above shows when this version took effect.

Privacy questions can be sent to hello@yumait.com.au.